1. Who is the official service provider for Ellman® RF generators?

Soniquence, LLC, based in Baldwin, NY, is the exclusive authorized provider for warranty and non-warranty service and repair of Ellman® RF generators in North, Central, and South America.

2. What Ellman® RF generator models are supported?

Service support is available for most Ellman® RF generators, subject to age and parts availability. Covered models include:

• Pellevé® & Surgitron® S5

• Surgitron® Dual RF™ 120

• Surgitron® Dual EMC 90

• Surgitron® EMC F.F.P.F.

• Dento-Surg®

• RadioLase® 3

• AcuSect®

3. Are both warranty and non-warranty repairs available?

Yes. Soniquence provides full-service support for both warranty and out-of-warranty repairs, ensuring your equipment is maintained by RF specialists using genuine parts.

4. What happens if my generator cannot be repaired?

If your Ellman® RF generator is determined to be beyond repair due to age or parts unavailability, Soniquence offers exclusive discounts on upgrade options to help you transition to a newer Ellman® system.

5. Are original Ellman® parts used for repairs?

Yes. All repairs are performed using genuine Ellman® parts to ensure optimal performance, safety, and compatibility.

6. Who handles capital equipment complaints for Ellman® products?

Soniquence is also the official contact for Ellman® capital complaints, providing streamlined support for any generator-related concerns.

7. How do I start a service request?

To begin a repair or service process for your Ellman® RF generator, please contact Soniquence, LLC directly via their website, phone, or email.